Privacy Policy

1. Introduction and Scope

sikowd is committed to protecting the privacy and security of all users who access our platform. This Privacy Policy applies to all personal data collected through the sikowd website (sikowd.cam), mobile applications, customer support channels, and any other services we provide. We adhere to internationally recognized data protection principles and employ industry-standard security measures to safeguard your information against unauthorized access, disclosure, alteration, or destruction.

This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy, which together form the complete legal framework governing your relationship with sikowd. For Indonesia-based users, we recognize the importance of complying with local data protection expectations while maintaining internationally recognized privacy standards.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a sikowd account, we collect the following personal information that you provide directly:

• Identity Information: Full legal name as it appears on your government-issued identification document, date of birth, nationality, and gender.
• Contact Information: Email address, mobile phone number, residential address including street, city, postal code, and province.
• Account Credentials: Username, password (stored in encrypted hash form only), and security questions/answers for account recovery.
• Financial Information: Bank account details (bank name, account number, account holder name) and e-wallet identifiers (OVO, DANA, GoPay account numbers) for deposits and withdrawals.
• Verification Documents: Copies of government-issued identification (KTP, passport, driver's license), proof of address documents (utility bills, bank statements), and selfie photographs for identity verification (KYC) purposes.
• Communication Content: Messages, inquiries, and feedback you send through customer support channels including live chat, email, and WhatsApp.

2.2 Information Collected Automatically

When you access the sikowd platform, we automatically collect certain technical and usage information through cookies, server logs, and similar technologies:

• Device Information: Device type, operating system and version, browser type and version, screen resolution, device identifier, and mobile network information.
• Connection Information: IP address, internet service provider, geographic location (country, city), time zone setting, and connection timestamps.
• Usage Data: Pages visited, features accessed, games played, bet history, deposit and withdrawal transactions, session duration, click patterns, and navigation paths through the Platform.
• Performance Data: Error logs, crash reports, page load times, and technical diagnostics to improve Platform stability and performance.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including payment processors (banks and e-wallet providers) who verify transaction authenticity, fraud detection services that screen for suspicious activity, identity verification services that confirm the accuracy of provided documents, and game providers (Evolution Gaming, Pragmatic Play, etc.) who supply gameplay data and outcomes.

3. How We Use Your Information

3.1 Account Management and Service Provision

sikowd uses your personal information to create and maintain your account, verify your identity and age (21+ requirement), process deposits and withdrawals, provide access to sports betting, casino games, and lottery services, maintain accurate betting history and transaction records, communicate important account notifications, and respond to your customer support inquiries.

3.2 Legal and Regulatory Compliance

We process your data to comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, verify that you meet age and residency eligibility requirements, detect and prevent fraudulent activity, money laundering, and other illegal conduct, comply with lawful requests from regulatory authorities and law enforcement, maintain records required under international gaming regulations, and enforce our Terms & Conditions and other policies.

3.3 Platform Improvement and Analytics

Your usage data helps us analyze user behavior to improve Platform functionality and user experience, identify and fix technical issues and bugs, develop new features and gaming products, optimize website and application performance, conduct security audits and vulnerability assessments, and generate aggregated statistical reports (no personally identifiable information disclosed).

3.4 Marketing and Promotional Communications

With your consent, we may use your contact information to send promotional offers, bonus announcements, and special event notifications, personalized game recommendations based on your play history, newsletters about new features and platform updates, information about responsible gaming tools and resources, and customer satisfaction surveys. You can opt out of marketing communications at any time through your account settings or by contacting customer support.

4. Legal Basis for Processing (International Context)

For users in jurisdictions with comprehensive data protection laws, sikowd processes your personal information based on the following legal grounds:

• Contractual Necessity: Processing required to provide services you requested when creating an account and agreeing to our Terms & Conditions.
• Legal Obligation: Processing necessary to comply with KYC, AML, age verification, and other regulatory requirements.
• Legitimate Interests: Processing to prevent fraud, ensure platform security, improve services, and manage business operations, provided your interests and rights do not override these interests.
• Consent: Processing for marketing purposes and optional features, which you may withdraw at any time without affecting other services.

5. How We Share Your Information

5.1 Service Providers and Business Partners

sikowd shares your information with carefully selected third parties who assist in delivering our services:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay) to process deposits and withdrawals.
• Game Providers: Evolution Gaming, Pragmatic Play, NetEnt, and other content suppliers to enable gameplay and track results.
• Identity Verification Services: Third-party KYC providers that verify document authenticity and detect fraudulent identification.
• Fraud Prevention Services: Specialized firms that monitor transactions for suspicious patterns and coordinate with international fraud databases.
• Technical Service Providers: Cloud hosting providers, content delivery networks, and IT security firms that maintain platform infrastructure.
• Customer Support Tools: Live chat software, help desk platforms, and communication services that facilitate support interactions.

All third-party service providers are contractually obligated to maintain confidentiality and security standards consistent with this Privacy Policy and may only use your data for the specific purposes we authorize.

5.2 Legal and Regulatory Disclosures

We may disclose your personal information when legally required or permitted, including to comply with valid court orders, subpoenas, or regulatory investigations, cooperate with law enforcement in criminal investigations, respond to governmental requests from gaming authorities or financial regulators, protect sikowd's legal rights in disputes or litigation, enforce our Terms & Conditions or prevent terms violations, and prevent imminent harm to individuals or public safety.

5.3 Business Transfers

In the event sikowd undergoes a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity as part of the business transaction. You will be notified via email and prominent Platform notice before your information becomes subject to a different Privacy Policy.

5.4 What We Do Not Share

sikowd does not sell your personal information to third parties for their marketing purposes. We do not share your data with unaffiliated gaming operators or competitors. We do not disclose your betting history, gameplay patterns, or financial details except as required by law or as necessary to provide services you requested.

6. Data Security Measures

sikowd employs multiple layers of security to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your device and our servers uses 256-bit SSL/TLS encryption, the same standard employed by major financial institutions.
• Password Protection: Passwords are never stored in plain text; we use industry-standard cryptographic hashing algorithms (bcrypt) to store password hashes only.
• Access Controls: Personal data is accessible only to authorized sikowd personnel who require it to perform their job duties. All employees sign confidentiality agreements.
• Network Security: Firewalls, intrusion detection systems, and DDoS mitigation protect our infrastructure from external attacks.
• Data Segregation: Financial information, KYC documents, and gameplay data are stored in separate secure databases with additional access restrictions.
• Regular Audits: Independent security firms conduct annual penetration testing and vulnerability assessments of our systems.
• Secure Development: Our engineering team follows secure coding practices and conducts code reviews to prevent vulnerabilities.

While we implement robust security measures, no system can guarantee absolute security. You play an important role in protecting your account by maintaining strong password hygiene, not sharing credentials, logging out after sessions on shared devices, and promptly reporting suspected unauthorized access.

7. Data Retention

sikowd retains your personal information for different periods depending on the type of data and legal requirements:

Data Category	Retention Period	Reason for Retention
Account Information	Duration of account + 7 years post-closure	Regulatory compliance, fraud prevention
KYC Documents	Duration of account + 7 years post-closure	AML regulations, legal obligations
Transaction History	Duration of account + 7 years post-closure	Financial audits, tax compliance, dispute resolution
Betting History	Duration of account + 5 years post-closure	Dispute resolution, regulatory reporting
Communication Logs	Duration of account + 3 years post-closure	Customer service quality, dispute resolution
Technical Logs	12-24 months	Security monitoring, technical troubleshooting

After the applicable retention period expires, we securely delete or anonymize your personal information. Anonymized data that cannot be linked back to you may be retained indefinitely for statistical and analytical purposes.

8. Your Rights and Choices

8.1 Access and Correction

You have the right to access the personal information sikowd holds about you. To request a copy of your data, contact customer support at [email protected] with "Data Access Request" in the subject line. We will provide the information within 30 calendar days. If any information is inaccurate or outdated, you may update it directly through your account settings or request corrections through customer support.

8.2 Data Portability

You may request an export of your personal data in a structured, commonly used, machine-readable format (CSV or JSON). This includes your account information, transaction history, and betting records. Data portability requests should be submitted through customer support.

8.3 Marketing Opt-Out

You can unsubscribe from promotional emails by clicking the "Unsubscribe" link at the bottom of any marketing message or by adjusting preferences in your account settings under "Communication Preferences." Opting out of marketing does not prevent us from sending transactional communications related to your account (deposit confirmations, withdrawal notifications, security alerts).

8.4 Account Closure and Data Deletion

You may request account closure at any time by contacting customer support. Upon closure, we will stop processing your data for service provision and marketing purposes. However, certain information must be retained to comply with legal and regulatory obligations as outlined in Section 7 (Data Retention). After required retention periods expire, your data will be permanently deleted from our active systems.

8.5 Objection to Processing

If you believe sikowd is processing your data unlawfully or beyond the scope of this Privacy Policy, you may object by contacting our Data Protection Officer at [email protected]. We will investigate and respond within 30 days.

9. Cookies and Tracking Technologies

sikowd uses cookies (small text files stored on your device) and similar technologies to enhance your experience, maintain session security, and analyze platform usage. We use the following types of cookies:

• Essential Cookies: Required for basic platform functionality, including maintaining your login session, processing transactions, and remembering language preferences. These cannot be disabled without impairing core services.
• Performance Cookies: Collect anonymous information about how you use the Platform, which pages are most visited, and which features are most popular. This data helps us optimize performance.
• Functional Cookies: Remember your preferences such as username, preferred odds format, and display settings to personalize your experience.
• Analytics Cookies: Provided by third-party analytics services to track aggregate usage patterns and generate statistical reports.

Most browsers allow you to refuse cookies or alert you when cookies are being sent. Note that disabling certain cookies may impact your ability to use some Platform features. For more information about managing cookies, consult your browser's help documentation.

10. International Data Transfers

sikowd operates internationally and may transfer your personal information to servers located outside Indonesia for processing and storage. When we transfer data internationally, we ensure appropriate safeguards are in place through contractual agreements with service providers requiring equivalent data protection standards, adherence to internationally recognized data protection frameworks, and encryption of data in transit and at rest. While Indonesian data protection regulations are developing, sikowd voluntarily applies international best practices to protect your privacy regardless of where data is processed.

11. Children's Privacy

sikowd services are strictly restricted to individuals 21 years of age and older. We do not knowingly collect, use, or store personal information from anyone under 21. Our age verification processes during registration and KYC are designed to prevent underage access. If we discover that we have inadvertently collected information from an individual under 21, we will immediately delete that information, close the account, and report the matter to appropriate authorities if required.

12. Changes to This Privacy Policy

sikowd reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. Material changes will be communicated via email to the address registered on your account and through prominent notice on the Platform at least 30 days before taking effect. Your continued use of sikowd services after changes become effective constitutes acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about our data protection practices.

13. Contact Information and Data Protection Officer

For questions, concerns, or requests related to this Privacy Policy or how sikowd handles your personal information, please contact us:

We aim to respond to all privacy-related inquiries within 30 calendar days. For urgent security matters such as suspected account compromise, contact customer support immediately through live chat.

14. Additional Rights for Indonesia-Based Users

While Indonesia's comprehensive data protection framework continues to evolve, sikowd proactively recognizes the following rights for all Indonesian users: the right to know what personal data we hold and how it is used, the right to request correction of inaccurate information, the right to object to processing you believe is unlawful, the right to request data deletion after legal retention periods expire, and the right to lodge complaints with relevant Indonesian authorities if you believe your privacy rights have been violated. sikowd commits to cooperating fully with Indonesian regulatory authorities regarding data protection matters.